How’s things?! Isn’t.life.swell now things are getting back into routine? Le sigh!!! I love it!! Kids are back at school, calendars are getting filled, endless options are now back on TV… Just a note on that one. Is anyone My Kitchen Rules? Isn’t it sooo predictable?! #SOS! Years ago when it started I was THE biggest fan!! When I was in labour with my youngest, we drove 90 minutes to the nearest hospital, raced through the Chicken Treat drive-through (no shit – Farmer insisted), screamed into the hospital, and besides those god awful killer contractions, all I was worried about was finding the god damn remote to tune into MKR. We then enjoyed watching our favourite show whilst scoffing chicken dinners! #romance I just can’t watch it now, I’ve seen it all before! I do like the First Dates show though, that’s a cracker!! And yes, we’ve been sucked into Farmer wants a wife, it’s Farmer’s favourite!
So anyways!! Meeting time! A really REALLY good thing happened today. In fact, the very reason why I started a blog about awesome service relates to what happened today!! Today our house had it’s 6 month checkup completed. Only 2 years late!! The customer service we received for the entire 3.5 years of dealing with our new builders was a rollercoaster ride of emotions to put it mildly! And I’m sure many of you can nod your head and agree building a house is bloody hard. Living 4 hours away from our builders did have it’s moments but getting us to sign the bottom line AND accepting our money worked perfectly fine so we honestly thought there wouldn’t be a problem.
The company we used was very new and it went through so many staff changes. We never knew who we were talking to next. Things discussed and agreed on with one person was later forgotten when that person no longer worked there. Mistakes on our house began to show and the communication completely failed. Farmer had to hold me back from not driving all the way to their office and get all Gordon Ramsay on them! We were furious!!!!
BUUUUUT!! You also may note on the blog….and hi if you’re new, thanks for stopping by, I love you for that….I’m a big fan of daytime TV favourites Oprah and Ellen. When they help people and thank them, I swear I get all teared up. Showing kindness, appreciation AND VALIDATION (a big favourite of Oprah’s) is where it’s truly at!! So rather than commit to making a grand performance in our builder’s office (aka massive tantrum!!) why not channel this furry into something good. Let’s create a little community that celebrates those that are WINNING at excellent customer service!! Let’s put the ol redcarpet spotlight on these lovely people.
Have you ever watched the news recently?! It’s full of crime and sadness and you really start to question is there any good left in the world! The way I see it….. is, we all use various services each and every day in our lives. Doctors, mailman, retail staff, the guy at the petrol station, the Lollypop man, the police, a school teacher, bank teller….everyday people!! Strangers or familiar faces that we come across that assist us in some way. Every now and then you’ll find a gem that goes above and beyond in what they do, they really go the extra mile to help you out. They care and perhaps even make you smile. These are the people worth celebrating. These are the people I love sending thanks to!!
As you know social media is a powerful tool, and many a rant is made when people aren’t happy with the service they received. The reason our house FINALLY had it’s 6 month check up is because I used social media to my advantage. Don’t worry, I held back. I was polite. The builder in question was offering a Christmas Bunnings voucher asking “What would you like for Christmas?” I replied “Our overdue 6 month checkup would be icing on the cake thanks” and within 10 minutes I had a phone call with the best customer service I’d received yet. Another new staff member yes, but all that pent up rage soon disappeared as I was assured all will be taken care of. I was so impressed I jumped back on that post and thanked them very much and praised the wonderful staff member for his service. And today that promise came to fruition. We’re thrilled it’s finally done. Do we love our house? Abserbloodylutely!! Would we build again? Not a fkn chance! Would we recommend the builder? Ask me again in 5 years time 🙂 I sure am glad we had a happy ending though. I have my blog to thank so looking for the silver lining. Awesome service triumphed in the end.
So won’t you join me for another year in recognising and celebrating those that go above and beyond. I’ve got some great little giveaways lined up just for doing so. All you need to do is tell me in the comments below, the name of the place and person who gave you awesome service recently. If you hear a friend or family member raving about great service, send them this way, I wanna hear all about it. The awesome service seeker this month has the chance to win a $30 kikki K voucher!! Swoon! For the person that gave the brilliant service this month …. I’ll be sending them a thank you card and a movie voucher. Just to put a smile on their face and encourage them to keep on doing what they’re doin! Check-in each Tuesday to report back to me, you may just find somewhere new you never knew about 🙂
PRIZE: There are 2 prizes. One prize is 1 (one) $30 Kikki k voucher for the YHUAH reporter; the other prize is 1 (one) movie voucher $30 – for the lovely one named for giving awesome service.
Competition Terms and Conditions:
This giveaway will close at 5pm Perth time on Monday 29th February, 2016
Giveaway is open to Australian readers only.
There will be two (2) winners.
To enter, participants must comment on any of the AAA Meeting posts (scheduled on 9th, 16th, 23rd of February)
This is a game of skill. The most interesting answer will be chosen by You had us at hello shortly after the closing date and contacted via Facebook.
Once a winner is confirmed, You had us at hello will be in touch direct.
Prizes are non redeemable for cash and are non transferable.
This giveaway is not managed or endorsed by Facebook in any way.